Here, we are committed to protecting your privacy and ensuring a safe, transparent flight experience. In this privacy policy, “we” can be understood as “Nano Travel” or “Paragliding Tour” or “tourduluon.vn”. Words used in the first person plural are understood as Nano Travel Company Limited.
Below is the Paragliding Tour Privacy Policy, which includes important information about:
Flight safety policy
At Nano Travel, safety is always our top priority. We are committed to providing our guests with the safest and most memorable paragliding experience.
Safety Guarantee:
- Crew: All Nano Travel pilots are licensed and have many years of paragliding experience. They are thoroughly trained in safety procedures and emergency handling.
- Equipment: Nano Travel uses paragliding and safety equipment imported from prestigious brands around the world. The equipment is thoroughly checked before each flight.
- Flight procedure: Nano Travel strictly adheres to flight safety procedures issued by the International Paragliding Association (FAI) and the Civil Aviation Authority of Vietnam (CAAV).
- Insurance: Nano Travel buys insurance for all tourists participating in paragliding tours.
Provide honest information
- We require you to provide accurate information, including:
- Full name
- Phone number
- Citizen ID number/ID card
- Providing honest information helps ensure flight safety and facilitates communication if necessary.
VAT invoice
Nano Travel Company provides VAT invoices for all travel services, including paragliding tours.
How to request a VAT invoice:
- When booking a tour: Visitors can request a VAT invoice when booking a tour directly at the company office or via the company's website.
- After completing the tour: Visitors can contact the company to request a VAT invoice.
Information required when requesting a VAT invoice:
- Full name
- Tax code
- Address
- Phone number
- Tour content
- Number of participants
- Total tour value
Time to issue VAT invoice:
- VAT invoice will be issued within 10 working days from the date of request.
Paragliding tour change and cancellation policy
At Nano Travel, we always promote flexibility and create maximum conditions for tourists to change and cancel paragliding tours.
Tour change conditions:
- Passengers can change flight date or flight location within 7 days before departure date.
- Tour change fees will be applied depending on the time of change and number of participants.
Tour cancellation conditions:
- Guests can cancel the tour free of charge if notified 14 days prior to departure date.
- Tour cancellation fee will be applied if notified after 14 days of departure date.
Tour change and cancellation fees:
- Before 14 days: Free of charge
- From 7 to 14 days: 50% tour price
- From 3 to 7 days: 75% tour price
- Less than 3 days: 100% tour price
Note:
- Tour change and cancellation fees apply to all cases, including force majeure.
- Tourists need to notify the company in writing (email or fax) of any changes or cancellations.
- The company will confirm tour changes or cancellations for tourists within 2 working days.
Cookie Policy
We use cookies to enhance your experience when you visit our website. Cookies are small files that are stored on your computer when you visit our website. Cookies help our website remember information about you, such as your language, preferences, and choices.
Purpose of using cookies:
- Improve visitor experience: Cookies help websites remember visitors' choices, such as language and preferences, to provide a personalized experience.
- Statistical analysis: Cookies help the company track the number of visitors to the website, how long they stay on the website, and the pages they visit. This information helps the company improve the website and provide content that is relevant to visitors' needs.
- Advertisement: Cookies help companies display advertisements that are relevant to visitors' needs.
Types of cookies used:
- Necessary Cookies: This cookie is necessary for the website to function properly.
- Performance Cookies: This cookie helps the company monitor website performance and improve visitor experience.
- Functional Cookies: This cookie helps the website remember visitors' choices and provide a personalized experience.
- Targeting Cookies: This cookie helps the company display advertisements that are relevant to visitors' needs.
Cookie Management:
Visitors can manage cookies by changing their browser settings. Visitors can choose to disable cookies or only allow certain types of cookies.
Types of information we collect
We collect different types of information to enhance your experience and provide the best service. Here are some of the main types of information we collect:
Information provided by the visitor:
- Personal information: Name, email, phone number, address, date of birth, gender,…
Information automatically collected:
- IP Address: The visitor's IP address is used to determine location and provide appropriate content.
- Browser Type: The visitor's browser type and operating system are used to improve website experience.
- Behavior on website: The pages visitors visit, the time spent on the website and other actions are used for statistical analysis and website improvement.
Purpose of information use:
- Service provided: Tourist information is used to provide tourism services, such as booking tours, confirming information, making payments, etc.
- Improve the experience: Visitor information is used to improve the website experience, such as personalizing content and recommending relevant services.
- Statistical analysis: Visitor information is used for statistical analysis, such as the number of visitors to the website, the time spent on the website and the web pages they visit.
- Advertisement: Visitor information is used to display advertisements relevant to the visitor's needs.
How to use and secure information
We are committed to using visitor information responsibly and keeping visitor information secure.
How to use information:
- Service provided: Tourist information is used to provide tourism services, such as booking tours, confirming information, making payments, etc.
- Improve the experience: Visitor information is used to improve the website experience, such as personalizing content and recommending relevant services.
- Statistical analysis: Visitor information is used for statistical analysis, such as the number of visitors to the website, the time spent on the website and the web pages they visit.
- Advertisement: Visitor information is used to display advertisements relevant to the visitor's needs.
Information Security:
Tourduluon.vn uses advanced security measures to protect visitors' information from unauthorized access, misuse or disclosure. Security measures include:
- Data encryption: Visitor data is encrypted to protect against unauthorized access.
- Firewall: Firewalls are used to protect websites from cyber attacks.
- Access restrictions: Only authorized personnel have access to visitor information.
Visitors have control over their information:
You have the right to access, modify or delete your information. You can also request Tourduluon.vn to stop using your information for marketing purposes.
Your rights in relation to personal data
We respect your rights regarding your personal data. You have the right to:
- Access information: You have the right to request tourduluon.vn to provide you with information about your personal data that we are storing, including the purpose for which the data is used, the third parties with whom the data is shared and the period for which the data is stored.
- Modify information: You have the right to request tourduluon.vn to amend your personal data if the data is inaccurate or incomplete.
- Delete information: You have the right to request tourduluon.vn to delete your personal data in certain circumstances, for example when the data is no longer necessary for the purpose for which it was collected or when you withdraw your consent to the use of the data.
- Processing restrictions: You have the right to request tourduluon.vn to restrict the processing of your personal data in certain circumstances, for example where you are disputing the accuracy of the data or where you object to the processing of the data.
- Data transfer request: You have the right to request tourduluon.vn to provide your personal data to you in a structured, commonly used and machine-readable format, and you have the right to transmit that data to another controller.
- Objection to processing: You have the right to object to tourduluon.vn processing of your personal data in certain circumstances, for example when the data is used for direct marketing purposes.
To exercise your rights, you can contact Nano Travel via:
- E-mail: hotro@tourduluon.vn
- Phone: 0982490369
- Website: tourduluon.vn
Nano Travel is committed to protecting your rights in relation to personal data. We will process your requests promptly and reasonably.
Complaints and Dispute Resolution Process
Tourduluon.vn always values customer satisfaction and is committed to resolving all disputes and complaints quickly, fairly and effectively.
Dispute resolution and complaints process:
Step 1: Reception:
- Customers can contact tourduluon.vn via email, phone or website to complain about paragliding tourism services.
- Tourduluon.vn will record customer complaints and provide customers with a complaint code.
Step 2: Processing:
- Nano Travel Company will investigate and verify information related to customer complaints.
- Within 10 working days from the date of receipt of the complaint, Nano Travel will notify the customer of the investigation results and solutions.
Step 3: Solution:
- If the customer agrees with Nano Travel's solution, both parties will sign a dispute resolution agreement.
- If the customer does not agree with Nano Travel's solution, the customer can request to bring the case to a competent authority or court for resolution.
Note:
- Customers need to provide complete information and evidence related to the complaint.
- Nano Travel will not resolve anonymous complaints or complaints without sufficient information and evidence.
For more information about the dispute resolution and complaints process, please contact Nano Travel:
- E-mail: hotro@tourduluon.vn
- Phone: 0982490369
- Website: tourduluon.vn
Complaints contact information
Nano Travel always wants to bring tourists the safest, most memorable and satisfying paragliding experience. However, in the process of providing services, errors are inevitable. Therefore, to ensure the interests of tourists, Nano Travel is always ready to receive all feedback and complaints from tourists.
Visitors can contact Nano Travel via:
- E-mail: hotro@nanotravel.vn
- Phone: 0982490369
- Website: nanotravel.vn or tourduluon.vn
- Address: Office 39 Do Doc Loc, Hoa Xuan, Cam Le, Da Nang
When making a complaint, visitors need to provide:
- Full name
- Phone number
- Complaint content
- Related evidence (if any)
Nano Travel is committed to resolving all customer complaints quickly, fairly and effectively.
In addition, visitors can also contact the tourism management agency for support in resolving complaints:
Note:
- Provide complete and accurate information: Provide travelers with all necessary information on how to make a complaint, including contact details for Nano Travel and the tourism authority.
- Answering visitors' questions: Be available to answer any questions guests may have about how to make a complaint.
- Regular updates: Please update your complaint contact information regularly to ensure accuracy.
Nano Travel is committed to bringing visitors the safest, most memorable and satisfying paragliding travel experience.
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